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We offer FREE Wifi access to all throughout our hotel & roomsTerms and Conditions
These Terms are applicable to all Contracts of any kind made by Eurolantic Leisure Limited trading as Ramada Hotel Dover ("Ramada Dover") and its customers ("the Customer")and apply to all reservations, bookings and agreements for accommodation, dining, function room hire and use of all facilities at The Ramada Hotel Dover. Clauses 1 to 13, clause 16 and the Schedule of the Terms apply to all Contracts. Clauses 14 and 15 refer to particular facilities. Customers are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of the Ramada Hotel Dover.
TERMS OF SUPPLY
1. INTERPRETATION
1.1 In these Conditions:
"Arrival" means the date on which the Facilities are to be provided or shall start to be provided by the Ramada Dover; "Customer" means the person named on the Reservation Sheet (and includes those traveling with the customer) for whom the Ramada Dover has agreed to provide the Facilities in accordance with these Terms; "Contract" means the contract for the provision of the Facilities including these Terms and, as appropriate, a Reservation Sheet; "Deposit" means the payment specified in clause 5 and Schedule; "External Contractor" means production companies, audio visual companies, television, video or film crews, musicians, bands, live acts and any other performers, toastmasters, florists, photographers and designers and any other person who is contracted by the Customer in connection with any of the Facilities. "Facilities" means the provision of accommodation, function room hire and/or supply of food and beverages and other facilities by the Ramada Dover for the Customer; "Initial Enquiry" means the date recorded by the Ramada Dover for the first enquiry made by the Customer for the Facilities; "Proforma Invoice" means a written statement issued by the Ramada Dover for the first enquiry made by the client for the Facilities; "Reservation Sheet" means the letter, fax, schedule, Proforma Invoice or invoice describing the facilities, charges and relevant details for a reservation; "Rates" are quoted including the applicable VAT in the UK and as "net" rates. Exceptions apply only when stated different. There is no commission payable on the rate booked - be it to the customer or a third party; "Schedule" The Schedule of deposits and payments and cancellation terms annexed to this Agreement; "Standard Charges" means the charges shown in any brochure of the Ramada Dover or other published literature relating to the Facilities in force from time to time; "Terms" means these terms and conditions.
1.2 The headings in these Terms are for convenience only and shall not affect their interpretation.
2. PROVISIONAL RESERVATION AND CONFIRMATION OF RESERVATIONS
2.1 This Contract is conditional on the payment of a Deposit or the Customer supplying credit card or charge card or debit card details and the authority for charges to be deducted (including cancellation charges) on the payment terms outlined in the Schedule and the Ramada Dover confirming the reservation to the Customer.
2.2 If the relevant condition is not met then subject to any outstanding obligation due to the Ramada Dover from the Customer the Contract will cease to be of effect. The Facilities that are the subject of the provisional reservation will be released back into the inventory of the Ramada Dover and may be resold without any further notification to the Client.
2.3 The Contract will be given a reference by the Ramada Dover when the condition under clause 2.1 is satisfied. The reference must be quoted by the Customer in all dealings with the Ramada Dover.
3. SUPPLY OF THE FACILITIES
3.1 The Ramada Dover shall provide the Facilities to the Customer subject to the Contract.
3.2 The Customer shall at its own expense supply the Ramada Dover with all necessary data or other information relating to the Facilities required within sufficient time to enable the Ramada Dover to provide the Facilities in accordance with the Contract. The Customer shall ensure the accuracy of all such specific information requirements are contained in clauses 14 and 15 and the Schedule.
3.3 The Facilities shall be provided in accordance with the Reservation Sheet and otherwise in accordance with the Ramada Dover’s current brochure or other published literature relating to the Facilities from time to time and in accordance with these Terms.
3.4 The Ramada Dover may at any time without notifying the Customer make any changes to the Facilities which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Facilities.
4. CHARGES
4.1 The charges payable by the Customer shall be as set out in the Reservation Sheet. If no charges are specified or additional and varied Facilities are provided to the Customer, the Customer shall pay the Standard Charges at the prevailing rate on the day the Facilities are provided and any additional sums which are agreed between the Ramada Dover and the Customer for the provision of the Facilities.
4.2 The Ramada Dover has the right to vary the Standard Charges from time to time.
4.3 All charges quoted to the Customer for the provision of the Facilities are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.
4.4 The Customer will be liable for the full cost of any damage caused by the customer to the property or Facilities at the Ramada Hotel Dover
5. DEPOSIT PAYMENTS
5.1 Deposits are non refundable.
5.2 The different requirements for Deposits are set out in the Schedule.
6. PAYMENT
6.1 The payments to the Ramada Dover to be made by the Customer (including Deposits) are to be made on the date(s) and in the amounts to be calculated as specified in the Schedule.
6.2 If any Terms or details in the Reservation Sheet are varied prior to the Reservation Date then the payment made will be that reflecting the latest details contained in the Reservation Sheet.
6.3 Any additional charges due to the Ramada Dover from the Customer for the Facilities shall be paid by the Customer on presentation of an invoice or if otherwise agreed in the Reservation Sheet within seven days of the date of the invoice supplied to the Customer by the Ramada Dover.
6.4 Payment methods may include payment by credit or charge cards or by direct transfer to the bank of the Ramada Dover (HSBC bank, sort code: 40-16-28, account number: 61383388).Payments made direct to the bank account must be made in sufficient time for notification to be given to the contact of the Ramada Dover for the Facilities being provided.
6.5 The Ramada Dover will not accept payments offered by a Customer who is using a third party credit card. The Ramada Dover will only accept payment offered by Customer who is the named holder of the relevant credit card.
6.6 The Ramada Dover is authorized by the Customer to obtain payment of charges from a credit or charge card the details of which including the number and expiry date have been proffered by the Client to the Ramada Dover for the purpose of payment under the provisions of Clause 2.1 of these Terms.
TERMS OF SUPPLY
1. INTERPRETATION
1.1 In these Conditions:
"Arrival" means the date on which the Facilities are to be provided or shall start to be provided by the Ramada Dover; "Customer" means the person named on the Reservation Sheet (and includes those traveling with the customer) for whom the Ramada Dover has agreed to provide the Facilities in accordance with these Terms; "Contract" means the contract for the provision of the Facilities including these Terms and, as appropriate, a Reservation Sheet; "Deposit" means the payment specified in clause 5 and Schedule; "External Contractor" means production companies, audio visual companies, television, video or film crews, musicians, bands, live acts and any other performers, toastmasters, florists, photographers and designers and any other person who is contracted by the Customer in connection with any of the Facilities. "Facilities" means the provision of accommodation, function room hire and/or supply of food and beverages and other facilities by the Ramada Dover for the Customer; "Initial Enquiry" means the date recorded by the Ramada Dover for the first enquiry made by the Customer for the Facilities; "Proforma Invoice" means a written statement issued by the Ramada Dover for the first enquiry made by the client for the Facilities; "Reservation Sheet" means the letter, fax, schedule, Proforma Invoice or invoice describing the facilities, charges and relevant details for a reservation; "Rates" are quoted including the applicable VAT in the UK and as "net" rates. Exceptions apply only when stated different. There is no commission payable on the rate booked - be it to the customer or a third party; "Schedule" The Schedule of deposits and payments and cancellation terms annexed to this Agreement; "Standard Charges" means the charges shown in any brochure of the Ramada Dover or other published literature relating to the Facilities in force from time to time; "Terms" means these terms and conditions.
1.2 The headings in these Terms are for convenience only and shall not affect their interpretation.
2. PROVISIONAL RESERVATION AND CONFIRMATION OF RESERVATIONS
2.1 This Contract is conditional on the payment of a Deposit or the Customer supplying credit card or charge card or debit card details and the authority for charges to be deducted (including cancellation charges) on the payment terms outlined in the Schedule and the Ramada Dover confirming the reservation to the Customer.
2.2 If the relevant condition is not met then subject to any outstanding obligation due to the Ramada Dover from the Customer the Contract will cease to be of effect. The Facilities that are the subject of the provisional reservation will be released back into the inventory of the Ramada Dover and may be resold without any further notification to the Client.
2.3 The Contract will be given a reference by the Ramada Dover when the condition under clause 2.1 is satisfied. The reference must be quoted by the Customer in all dealings with the Ramada Dover.
3. SUPPLY OF THE FACILITIES
3.1 The Ramada Dover shall provide the Facilities to the Customer subject to the Contract.
3.2 The Customer shall at its own expense supply the Ramada Dover with all necessary data or other information relating to the Facilities required within sufficient time to enable the Ramada Dover to provide the Facilities in accordance with the Contract. The Customer shall ensure the accuracy of all such specific information requirements are contained in clauses 14 and 15 and the Schedule.
3.3 The Facilities shall be provided in accordance with the Reservation Sheet and otherwise in accordance with the Ramada Dover’s current brochure or other published literature relating to the Facilities from time to time and in accordance with these Terms.
3.4 The Ramada Dover may at any time without notifying the Customer make any changes to the Facilities which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Facilities.
4. CHARGES
4.1 The charges payable by the Customer shall be as set out in the Reservation Sheet. If no charges are specified or additional and varied Facilities are provided to the Customer, the Customer shall pay the Standard Charges at the prevailing rate on the day the Facilities are provided and any additional sums which are agreed between the Ramada Dover and the Customer for the provision of the Facilities.
4.2 The Ramada Dover has the right to vary the Standard Charges from time to time.
4.3 All charges quoted to the Customer for the provision of the Facilities are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.
4.4 The Customer will be liable for the full cost of any damage caused by the customer to the property or Facilities at the Ramada Hotel Dover
5. DEPOSIT PAYMENTS
5.1 Deposits are non refundable.
5.2 The different requirements for Deposits are set out in the Schedule.
6. PAYMENT
6.1 The payments to the Ramada Dover to be made by the Customer (including Deposits) are to be made on the date(s) and in the amounts to be calculated as specified in the Schedule.
6.2 If any Terms or details in the Reservation Sheet are varied prior to the Reservation Date then the payment made will be that reflecting the latest details contained in the Reservation Sheet.
6.3 Any additional charges due to the Ramada Dover from the Customer for the Facilities shall be paid by the Customer on presentation of an invoice or if otherwise agreed in the Reservation Sheet within seven days of the date of the invoice supplied to the Customer by the Ramada Dover.
6.4 Payment methods may include payment by credit or charge cards or by direct transfer to the bank of the Ramada Dover (HSBC bank, sort code: 40-16-28, account number: 61383388).Payments made direct to the bank account must be made in sufficient time for notification to be given to the contact of the Ramada Dover for the Facilities being provided.
6.5 The Ramada Dover will not accept payments offered by a Customer who is using a third party credit card. The Ramada Dover will only accept payment offered by Customer who is the named holder of the relevant credit card.
6.6 The Ramada Dover is authorized by the Customer to obtain payment of charges from a credit or charge card the details of which including the number and expiry date have been proffered by the Client to the Ramada Dover for the purpose of payment under the provisions of Clause 2.1 of these Terms.
